customer service


By Gio Lester ©2017 Disruptive. Disruption. It is the in thing to do, to be, to strive for. And that is at the core of a new project officially launched early this month – a virtual T&I conference with one foot in Brazil and the other, in the US. My partner in this project is the Brazilian translator Márcia Nabrzecki, and I operate things in the US. And just like every T&I professional, we love conferences! Getting together with our […]

Bringing a Disruptive Dream to Life


Dando as caras no mercado
A Sheila Gomes me permitiu, mais uma vez, compartilhar experiências e oferecer sugestões, em especial para iniciantes que estejam Dando as caras no mercado pela primeira vez, ou veteranos que queiram explorar novas ideias. Click na imagem abaixo para ouvir o webinar.

Dando as caras no mercado



Published with permission from @Savvy Newcomer an ATA online publication. Learning to say no is widely covered in our profession. It is a skill many of us have to work on. It took me a long time to identify my limits and realize that yes can be a huge and attractive trap. There is another aspect of our profession that does not receive as much attention: learning to hear no and respond properly. Not too long ago I was contacted […]

Always leave the door open for future opportunities